Alcatel-Lucent OmniPCX Office
Alcatel-Lucent OmniPCX Office
2 reviews
WH Score
7.8

Top Alcatel-Lucent OmniPCX Office Features

What are the Best Alcatel-Lucent OmniPCX Office Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Voicemail
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Number Porting
  • Number Black/White List
  • Call Path

Call Routing Types

  • Event-Driven Routing
  • Data-Driven Routing
  • Last Agent Routing

Reporting & Analytics

  • Call Log Reports

Recording

  • Call Recording

Supported Channels

  • Voice

Conferencing Capabilities

  • Audio Conferencing

Customizable Items

  • Custom Greetings

Contact Management

  • Contact Database

Supported Devices/Hardware

  • Business Phones

Language & Speech

  • Speech-to-Text

Third-Party Integrations

  • Salesforce
  • Act!
  • eAgent
  • SugarCRM
  • Dynamics 365

Microsoft 365

  • Microsoft Outlook

Systems/Administrative

  • Directory Management

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Forum
  • Training/Tutorial

Alcatel-Lucent OmniPCX Office Top Features Related Review


G
Gary
Reviewed on 17 May 2023

Not for me!

While it used to be a great PBX system, it is no longer suitable for remote work scenarios.

Pros
  • The sound quality of the phones is excellent, providing a clear and reliable communication experience
  • The phones offer various options and configurations, depending on the model.
Cons
  • The license strategy is outdated, requiring payment for every feature and functionality.

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