Acoustic Connect Overview

Acoustic Connect is a B2C Customer Engagement platform that provides companies with customer behavioral and intent insights, customizable customer journey orchestration tools, and multichannel marketing capabilities to engage customers across email, mobile apps, and messaging platforms. Acoustic Connect is beneficial for organizations looking to gain insights into customer behaviors and use that data to improve and optimize customer journeys, strategically segment audiences, form meaningful connections with customers, and drive growth through personalized content and communication.

Key Acoustic Connect Capabilities

• Multichannel Marketing: Acoustic Connect provides multichannel marketing capabilities so businesses can build, deliver, and scale personalized messages across all their channels including email, mobile apps, messaging platforms, and social media. Organizations can identify and target key customer segments and trigger communications based on events or behaviors to further personalize customer interactions.
• Behavioral Insights: Acoustic Connect performs in-depth customer behavior analyses to help companies understand conversion elements that drive sales, and reengage with customers to create more marketing ROI.
• Journey Orchestration: Acoustic Connect analyzes customer interactions and behaviors to provide in-depth insights that help orchestrate the entire customer journey. Companies can use these insights to respond to customers in real time, identify keywords in texts or messages to create conversational responses, and empower teams to create optimal customer journeys.