SureTel vs. Vonage: Which is Best? - Wheelhouse

SureTel vs. Vonage: Which is Best?

SureTel vs. Vonage Best Overall: Vonage

In our comparison of SureTel vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

SureTel Quick Info
WH Score:
7.4
Pricing Score:
7.2
Feature Score:
7.0
Usability Score:
6.7
Company Size:All Sizes
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

SureTel Pricing
SureTel VoIP
$109.87
per month
Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

SureTel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • IP PBX
  • Phone Rentals
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • IP PBX
  • Phone Rentals
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold

Pros & Cons

SureTel Pros & Cons
Pros
    Cons
      Vonage Pros & Cons
      Pros
      • We’ve been using Vonage for 2 years are absolutely satisfied
      • The price and functionality are superb
      • An amazing, cost-effective, intuitive and efficient phone system.
      Cons
      • Poor call quality at times.

      Reviews

      SureTel Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Vonage Reviews
      Top Favorable Review
      C
      Courtney
      Reviewed on Jul 2, 2021

      Magnificent app, highly recommended.

      We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

      No issues so far. We love it!

      Top Critical Review
      S
      Stacy
      Reviewed on Jul 2, 2021

      Regularly updates and has a nice layout.

      Poor call quality at times

      Alternatives

      SureTel Alternatives
      Vonage Alternatives
      Add to Compare

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      SureTel vs. Vonage: Detailed Comparison

      SureTel vs. Vonage Top Ratings & Reviews: Vonage

      In our rating and review comparison of SureTel vs. Vonage, Vonage has 71 user reviews and SureTel has 0. The average star rating for Vonage is 4.33 while SureTel has an average rating of 0.0. Vonage has more positive reviews than SureTel. Comparing SureTel vs. Vonage reviews, Vonage has stronger overall reviews.

      SureTel vs. Vonage Best Features & Functionality: Vonage

      SureTel vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of SureTel vs. Vonage, Vonage offers more of the most popular features and tools than SureTel.

      SureTel vs. Vonage Best Pricing: Vonage

      In our pricing comparison of SureTel vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to SureTel's starting cost of $109.87/month.

      SureTel vs. Vonage Best Usability: Vonage

      Our comparison of SureTel vs. Vonage shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. SureTel scores higher in , but Vonage has the best scores overall for system usability.

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