ServiceWise vs. TOPdesk: Which is Best? - Wheelhouse

ServiceWise vs. TOPdesk: Which is Best?

ServiceWise vs. TOPdesk Best Overall: TOPdesk

In our comparison of ServiceWise vs. TOPdesk, TOPdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ServiceWise Quick Info
WH Score:
6.6
Pricing Score:
6.2
Feature Score:
6.4
Usability Score:
6.1
Company Size:Small Business, Mid Market
Platforms:
TOPdesk Quick Info
WH Score:
8.8
Pricing Score:
9.0
Feature Score:
9.0
Usability Score:
8.4
Company Size:All Sizes
Platforms:

Pricing

ServiceWise Pricing
Price Range
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* Vendor does not share prices.

TOPdesk Pricing
Price Range
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* Vendor does not share prices.

Features

ServiceWise Features
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Lifecycle Management
  • SLA Management
  • Knowledge Base
  • Agent Console
  • Centralized Console
  • Screen Sharing
  • Role Based Access Control (RBAC)
  • IT Change Management
  • Time Tracking
  • Status Tracking
TOPdesk Features
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Lifecycle Management
  • SLA Management
  • Knowledge Base
  • Agent Console
  • Centralized Console
  • Screen Sharing
  • Role Based Access Control (RBAC)
  • IT Change Management
  • Time Tracking
  • Status Tracking

Pros & Cons

ServiceWise Pros & Cons
Pros
    Cons
      TOPdesk Pros & Cons
      Pros
      • It's proven to be an effective tool for gathering valuable insights about our customers
      • We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
      Cons
      • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term
      • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

      Reviews

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      TOPdesk Reviews
      Top Favorable Review
      M
      Mary
      Reviewed on Jul 2, 2021

      TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.

      It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.

      It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.

      Top Critical Review
      M
      Michael
      Reviewed on Jul 2, 2021

      We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.

      Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.

      The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

      Alternatives

      ServiceWise Alternatives
      TOPdesk Alternatives
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      ServiceWise vs. TOPdesk: Detailed Comparison

      ServiceWise vs. TOPdesk Top Ratings & Reviews: TOPdesk

      In our rating and review comparison of ServiceWise vs. TOPdesk, TOPdesk has 11 user reviews and ServiceWise has 0. The average star rating for TOPdesk is 4.36 while ServiceWise has an average rating of 0.0. TOPdesk has more positive reviews than ServiceWise. Comparing ServiceWise vs. TOPdesk reviews, TOPdesk has stronger overall reviews.

      ServiceWise vs. TOPdesk Best Features & Functionality: TOPdesk

      ServiceWise vs. TOPdesk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Project Management Features, Reporting & Analytics, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Report Management, Drag-and-Drop Builders/Designers, Data Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of ServiceWise vs. TOPdesk, TOPdesk offers more of the most popular features and tools than ServiceWise.

      ServiceWise vs. TOPdesk Best Pricing: TOPdesk

      In our pricing comparison of ServiceWise vs. TOPdesk, TOPdesk's pricing starts at N/A/month and is more affordable compared to TOPdesk's starting cost of N/A/month.

      ServiceWise vs. TOPdesk Best Usability: TOPdesk

      Our comparison of ServiceWise vs. TOPdesk shows that TOPdesk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ServiceWise scores higher in , but TOPdesk has the best scores overall for system usability.

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