In our comparison of ProProfs Desk vs. TOPdesk, TOPdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
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In our rating and review comparison of ProProfs Desk vs. TOPdesk, ProProfs Desk has 1 user reviews and TOPdesk has 11. The average star rating for ProProfs Desk is 5 while TOPdesk has an average rating of 4.36. ProProfs Desk has more positive reviews than TOPdesk. Comparing ProProfs Desk vs. TOPdesk reviews, ProProfs Desk has stronger overall reviews.
ProProfs Desk vs. TOPdesk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Project Management Features, Reporting & Analytics, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Report Management, Drag-and-Drop Builders/Designers, Data Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of ProProfs Desk vs. TOPdesk, TOPdesk offers more of the most popular features and tools than ProProfs Desk.
In our pricing comparison of ProProfs Desk vs. TOPdesk, TOPdesk's pricing starts at N/A/month and is more affordable compared to TOPdesk's starting cost of N/A/month.
Our comparison of ProProfs Desk vs. TOPdesk shows that TOPdesk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ProProfs Desk scores higher in , but TOPdesk has the best scores overall for system usability.
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