In our comparison of Nextiva vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Nextiva vs. Zendesk Suite, Zendesk Suite has 389 user reviews and Nextiva has 67. The average star rating for Zendesk Suite is 4.50 while Nextiva has an average rating of 4.35. Zendesk Suite has more positive reviews than Nextiva. Comparing Nextiva vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Nextiva vs. Zendesk Suite both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Systems/Administrative, Contact Management, Chat/IM Management, Remote Support Features, Identity and Access Management (IAM), Language & Speech, Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Supported Technologies, Third-Party Integrations, Microsoft 365, Google Workspace, After-Sales Service. In our feature comparison of Nextiva vs. Zendesk Suite, Nextiva offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Nextiva vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of Nextiva vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of admin. Nextiva scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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