In our comparison of Nextiva vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
Magnificent app, highly recommended.
We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.
No issues so far. We love it!
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
Regularly updates and has a nice layout.
Poor call quality at times
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
Magnificent app, highly recommended.
We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.
No issues so far. We love it!
Regularly updates and has a nice layout.
Poor call quality at times
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In our rating and review comparison of Nextiva vs. Vonage, Nextiva has 67 user reviews and Vonage has 71. The average star rating for Nextiva is 4.35 while Vonage has an average rating of 4.33. Nextiva has more positive reviews than Vonage. Comparing Nextiva vs. Vonage reviews, Nextiva has stronger overall reviews.
Nextiva vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of Nextiva vs. Vonage, Vonage offers more of the most popular features and tools than Nextiva.
In our pricing comparison of Nextiva vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of Nextiva vs. Vonage shows that Vonage scores higher in usability for ease of use, meets requirements. Nextiva scores higher in learning curve, setup & support, quality of support, ease of admin, but Vonage has the best scores overall for system usability.
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