In our comparison of LiveVox vs. Sharpen, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
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In our rating and review comparison of LiveVox vs. Sharpen, Sharpen has 7 user reviews and LiveVox has 14. The average star rating for Sharpen is 4.71 while LiveVox has an average rating of 4.57. Sharpen has more positive reviews than LiveVox. Comparing LiveVox vs. Sharpen reviews, Sharpen has stronger overall reviews.
LiveVox vs. Sharpen both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of LiveVox vs. Sharpen, LiveVox offers more of the most popular features and tools than Sharpen.
In our pricing comparison of LiveVox vs. Sharpen, Sharpen's pricing starts at $25/month and is more affordable compared to Sharpen's starting cost of $25/month.
Our comparison of LiveVox vs. Sharpen shows that LiveVox scores higher in usability for ease of use, meets requirements, setup & support, ease of admin. Sharpen scores higher in learning curve, quality of support, but LiveVox has the best scores overall for system usability.
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