Top LiveVox Features

What are the Best LiveVox Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Automatic Call Distribution (ACD)
IVR
Auto Attendant
Call Flow

Call Routing Types

Event-Driven Routing

Customer Management

Customer Profiling

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Performance Evaluations
Dashboard
Voice Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Campaign Monitoring

Language & Speech

Speech-to-Text

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Agent Management
Centralized Console

Cybersecurity Features

Encryption

Governance, Risk, & Compliance (GRC)

Consent/Preference Management

Integration Options

APIs

Third-Party Integrations

Compliance Accreditations

FedRAMP
HIPAA
PCI

Supported Technologies

Artificial Intelligence (AI)
Natural Language Processing (NLP)

LiveVox Top Features Related Review

Monique

Reviewed on 27 April 2023

Some Room for Improvement

Has helped me greatly with some of the integrations I have done with my clients' software, which has been very beneficial for my business.

Pros

The features of this product and its flexibility to make changes on a real-time basis.

Cons

Unfortunately, I found the speed of response to be very poor and the pricing to be not up to the service provided.

View All LiveVox Reviews

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Top LiveVox Features

What are the Best LiveVox Features?

Phone System Features

Call Management & Administration

Call Routing Types

Customer Management

Supported Channels

Chat/IM Management

Reporting & Analytics

Language & Speech

Collaboration Tools

Drag-and-Drop Builders/Designers

Systems/Administrative

Cybersecurity Features

Governance, Risk, & Compliance (GRC)

Integration Options

Third-Party Integrations

Compliance Accreditations

Supported Technologies

LiveVox Top Features Related Review

Some Room for Improvement

Have you used LiveVox in the past?

Popular LiveVox Comparisons

Need help finding the right software?

Best LiveVox Alternatives

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