Sharpen

Sharpen

7 reviews

WH Score

8.3

Top Sharpen Features

What are the Best Sharpen Features?

Phone System Features

Inbound Calling
Outbound Calling
International Numbers
Toll-Free Numbers
Softphone
IP Fax
IP PBX

Call Management & Administration

Call Back
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Ring Groups
IVR
Auto Attendant
Speed Dialing
Call Flow
Conference Bridge

Call Routing Types

Event-Driven Routing
Time of Day Routing

Customer Management

Case Management

Supported Channels

Voice
Chat/IM
SMS

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Campaign Monitoring

Language & Speech

Speech-to-Text

Customizable Items

Custom Greetings
Custom Reports

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Directory Management
Centralized Console

Data Management

Database Maintenance

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)

Cybersecurity Features

Encryption

Disaster Recovery

Data Backup & Recovery

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs
Webhooks

Third-Party Integrations

Salesforce
NetSuite
Zendesk
Facebook
Twitter
HubSpot
ServiceNow
Okta
Microsoft

Microsoft 365

Microsoft Teams

Compliance Accreditations

HIPAA
GDPR
PCI

Supported Technologies

Natural Language Processing (NLP)

After-Sales Service

Web Support
Technical Support
FAQs
Product Guide/Manual
Training/Tutorial
Dedicated Account Manager

Sharpen Top Features Related Review

P

Paul

Reviewed on 19 September 2019

A good app, in fact much better than others

Pros

It works superbly
I am very happy with it.

Cons

Transferring calls while on hold and adding custom sounds would be great.

View All Sharpen Reviews

Have you used Sharpen in the past?

Help other people find the right software by sharing your Sharpen experience.

Popular Sharpen Comparisons

Salesforce Service Cloud

More popular comparisons

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

Best Sharpen Alternatives

Salesforce Service Cloud

8.9

8.5

9.3

9.1

More Alternatives

Explore Articles

The right software for your business

Get your personalized recommendations now.