Salesforce Service Cloud
Salesforce Service Cloud
37 reviews
WH Score
8.9

Salesforce Service Cloud Overview

What is Salesforce Service Cloud?

Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equipping them with a unified, cloud-based solution that allows agents to manage, track, analyze, and resolve consumer issues faster than ever before. The capital-free nature of the software makes it easy to deploy agents across the country, or even the globe, to offer lightning fast service to consumers no matter what their schedule may be.  

Get Started Now  

Salesforce provides a fully certified staff that are trained help you innovate your business with market-leading support, consultation, and training in cloud-based service. With over 15 years of experience running cloud services and training courses that have served more than 100,000 customers across multiple industries, your employees will be given all the tools they need to become experts themselves. Sessions are compact and dense, often only 60- to 90-minutes long and staffed by a Salesforce expert and fellow customers. These small, informed classes deliver better and more personalized insights than large lectures to hundreds of students.

Extend Agent Performance with Powerful Apps

Make life easier for your agents with applications available through the SalesForce AppExchange. Service reps can equip themselves with the right tools to enhance and grow their current capabilities or branch out into new areas of support such as mobile-based services. Advanced scheduling, additional dashboard options, remote knowledge bases, and more are all a click away from implementation.

Convenient Pricing

Whether your business is small or large, growing or established, Salesforce has a pricing plan calibrated to your unique situation. All packages are billed annually, eliminating the need to worry and plan around monthly costs. 


Salesforce Service Cloud Awards

2024
All Years
Salesforce Service Cloud - Editors Choice 2024

Company:Salesforce.com, Inc.
Platforms:

Salesforce Service Cloud Recent Reviews


E
Elmer
Reviewed on 14 April 2023

Good for tracking

It's definitely worth a try, but be prepared to learn a lot as it offers a variety of options and can be complex.

Pros
  • I appreciate the ability to track all the different interactions our employees have with customers.
Cons
  • I would prefer more options and a simpler way to use emails and actions.

P
Phillip
Reviewed on 14 April 2023


Salesforce Service Cloud Pricing


Essentials
$25
per user / per month
Salesforce Service Cloud Pricing Details

Salesforce Service Cloud Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)
  • Concurrent Call Sessions
  • Instant Response
Call Routing Types
  • Omnichannel Routing
Salesforce Service Cloud Features Details

Salesforce Service Cloud Media


Videos

Salesforce Service Cloud Wheelhouse Score

8.9
What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Salesforce Service Cloud Scores

  • Ease of Use
    9
  • Meets Requirements
    8.4
  • Learning Curve
    9.1
  • Setup & Support
    9.1
  • Quality of Support
    7.5
  • Ease of Admin
    7.7

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