Salesforce Service Cloud Pricing

How much does Salesforce Service Cloud cost?

Essentials

$25

per user / per month

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Flip
Automatic Call Distribution (ACD)
Concurrent Call Sessions
Instant Response
Account Management
Complaint/Feedback Management
Call Log Reports
Dashboard
Call Analytics
Lead and Opportunity Tracking
Call Monitoring
Call Scoring
Call Summary
Voice
Chat/IM
SMS
Email
Chatbots
Custom Reports
File Sharing
File Transfers
Knowledge Base
Storage
Database Maintenance
Gmail
Microsoft Outlook
Knowledge Management
Examination Management
Course Library
Phone Support

Professional

$75

per user / per month

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Flip
Automatic Call Distribution (ACD)
Concurrent Call Sessions
Instant Response
Omnichannel Routing
Account Management
Complaint/Feedback Management
Lead Generation
Call Log Reports
Progress Reports
Dashboard
Call Analytics
Lead and Opportunity Tracking
Call Monitoring
Call Scoring
Call Summary
Workflow Builder
Voice
Chat/IM
SMS
Email
Chatbots
Custom Reports
File Sharing
File Transfers
Knowledge Base
Storage
Sandbox
Database Maintenance
Role Based Access Control (RBAC)
Quality Management
Computer Telephony Integration (CTI)
Gmail
Microsoft Outlook
Knowledge Management
Examination Management
Course Library
Phone Support
Workflow Management

Enterprise

$150

per user / per month

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Flip
Automatic Call Distribution (ACD)
Concurrent Call Sessions
Instant Response
Omnichannel Routing
Case Management
Account Management
Complaint/Feedback Management
Lead Generation
Call Log Reports
Progress Reports
Dashboard
Call Analytics
CX Analytics
Lead and Opportunity Tracking
Call Monitoring
Call Scoring
Call Summary
Workflow Builder
Multi-Level Approval Workflows
Voice
Chat/IM
SMS
Email
Chatbots
Custom Reports
File Sharing
File Transfers
Knowledge Base
Storage
Work Offline
Sandbox
Database Maintenance
Role Based Access Control (RBAC)
Quality Management
APIs
Computer Telephony Integration (CTI)
Salesforce
Gmail
Microsoft Outlook
Knowledge Management
Examination Management
Course Library
Phone Support
Chat Support
Help Center
Workflow Management

Unlimited

$300

per user / per month

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Flip
Automatic Call Distribution (ACD)
Concurrent Call Sessions
Instant Response
Omnichannel Routing
Case Management
Account Management
Complaint/Feedback Management
Lead Generation
Call Log Reports
Progress Reports
Dashboard
Call Analytics
CX Analytics
Lead and Opportunity Tracking
Call Monitoring
Call Scoring
Call Summary
Workflow Builder
Multi-Level Approval Workflows
Voice
Chat/IM
SMS
Email
Chatbots
Custom Reports
File Sharing
File Transfers
Knowledge Base
Storage
Work Offline
Sandbox
Database Maintenance
Role Based Access Control (RBAC)
Quality Management
APIs
Computer Telephony Integration (CTI)
Salesforce
Gmail
Microsoft Outlook
Knowledge Management
Examination Management
Course Library
Phone Support
Chat Support
Help Center
Training/Tutorial
Advisory Services
Workflow Management

Salesforce Service Cloud Top Pricing Related Review

Damien

Reviewed on 20 October 2019

Salesforce Review

Pros

It tracks prospects in a great way and keeps your sales staff motivated and responsible.

Cons

Using some functions was hard, a few costly add-ons, and has a partly intuitive interface.

View All Salesforce Service Cloud Reviews

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