InMoment vs. Medallia: Which is Best? - Wheelhouse

InMoment vs. Medallia: Which is Best?

InMoment vs. Medallia Best Overall: InMoment

In our comparison of InMoment vs. Medallia, InMoment is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

InMoment Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:
Medallia Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
8.2
Usability Score:
7.1
Company Size:Mid Market, Large Market
Platforms:

Pricing

InMoment Pricing
Price Range
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* Vendor does not share prices.

Medallia Pricing
Price Range
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* Vendor does not share prices.

Features

InMoment Features
  • Customer Journey Mapping
  • Personalized Recommendations
  • Case Management
  • Complaint/Feedback Management
  • Contextual Interactions
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • ROI Reports
  • Forecasting
  • Data Visualization
  • Dashboard
  • CX Analytics
  • Buyer Intent Analysis
  • Executive Summary
Medallia Features
  • Customer Journey Mapping
  • Personalized Recommendations
  • Case Management
  • Complaint/Feedback Management
  • Contextual Interactions
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • ROI Reports
  • Forecasting
  • Data Visualization
  • Dashboard
  • CX Analytics
  • Buyer Intent Analysis
  • Executive Summary

Pros & Cons

InMoment Pros & Cons
Pros
    Cons
      Medallia Pros & Cons
      Pros
        Cons

          Reviews

          InMoment Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Medallia Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Alternatives

          InMoment Alternatives
          Medallia Alternatives
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          InMoment vs. Medallia: Detailed Comparison

          InMoment vs. Medallia Top Ratings & Reviews: Medallia

          In our rating and review comparison of InMoment vs. Medallia, Medallia has 0 user reviews and InMoment has 0. The average star rating for Medallia is 0.0 while InMoment has an average rating of 0.0. Medallia has more positive reviews than InMoment. Comparing InMoment vs. Medallia reviews, Medallia has stronger overall reviews.

          InMoment vs. Medallia Best Features & Functionality: Medallia

          InMoment vs. Medallia both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Workforce Optimization, Supported Technologies, Language & Speech, Survey Management, Chat/IM Management, Collaboration Tools, Data Management, Third-Party Integrations, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Customizable Items, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of InMoment vs. Medallia, Medallia offers more of the most popular features and tools than InMoment.

          InMoment vs. Medallia Best Pricing: Medallia

          In our pricing comparison of InMoment vs. Medallia, Medallia's pricing starts at N/A/month and is more affordable compared to Medallia's starting cost of N/A/month.

          InMoment vs. Medallia Best Usability: InMoment

          Our comparison of InMoment vs. Medallia shows that InMoment scores higher in usability for . Medallia scores higher in , but InMoment has the best scores overall for system usability.

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