FluentStream VoIP vs. Twilio Voice: Which is Best?

Our experience with Fluentstream was initially good, but it progressively became less satisfactory and ultimately very disappointing. The company we contracted with in 2015 is not the same anymore.

I do not have any positive points to mention.

Fluentstream was a VOIP service that initially worked well. However, over the past year, their service for technical problems, particularly with the call forwarding feature, was poor.

In general, my experience with Fluentstream has been world-class and amazing, starting from the sales process, onboarding, and daily use.

The software provided by Fluentstream is fairly straightforward, similar to most VOIP systems. While it may not have the flashy features of Vonage, RingCentral, or 8x8, it offers great cost-effectiveness, and the customer support team has been amazing throughout the selection, implementation, and ongoing use processes.

As for drawbacks, there isn't much to mention. Some features may be slightly harder to find compared to larger systems, mainly because Fluentstream is a newer vendor. However, they are constantly upgrading and improving the system to make it easier to use.

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.