Dialpad vs. Mitel: Which is Best? - Wheelhouse

Dialpad vs. Mitel: Which is Best?

Dialpad vs. Mitel Best Overall: Mitel

In our comparison of Dialpad vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Dialpad Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.2
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.8
Feature Score:
7.5
Usability Score:
7.7
Company Size:All Sizes
Platforms:

Pricing

Dialpad Pricing
Standard
$15
per user / per month
Pro
$25
per user / per month
Enterprise
Contact Us
Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Dialpad Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Dialpad Pros & Cons
Pros
  • Simple to use, feature rich and efficient.
Cons
  • Android UI is bad.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Dialpad Reviews
Top Favorable Review
B
Blanca
Reviewed on Jul 2, 2021

This all-in-one program is reliable, expert, and easy to use. Regardless of your level of technical proficiency, it can assist you with any task, so I heartily suggest it to everyone. It is an excellent tool for both personal and business use.

Simple to use, feature rich and efficient

None

Top Critical Review
J
Jeanne
Reviewed on Jul 2, 2021

Dialpad Talk is a Voice Intelligence (VI) calling tool that facilitates conversation tracking and understanding of various accents. The user interface for Android users is the only thing I would like to see enhanced.

Voice inetlligence and accurate

Android UI is bad

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Dialpad Alternatives
Mitel Alternatives
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Dialpad vs. Mitel: Detailed Comparison

Dialpad vs. Mitel Top Ratings & Reviews: Mitel

In our rating and review comparison of Dialpad vs. Mitel, Mitel has 28 user reviews and Dialpad has 13. The average star rating for Mitel is 4.17 while Dialpad has an average rating of 3.84. Mitel has more positive reviews than Dialpad. Comparing Dialpad vs. Mitel reviews, Mitel has stronger overall reviews.

Dialpad vs. Mitel Best Features & Functionality: Mitel

Dialpad vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Supported Technologies, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Dialpad vs. Mitel, Mitel offers more of the most popular features and tools than Dialpad.

Dialpad vs. Mitel Best Pricing: Mitel

In our pricing comparison of Dialpad vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Dialpad vs. Mitel Best Usability: Mitel

Our comparison of Dialpad vs. Mitel shows that Mitel scores higher in usability for ease of use, learning curve, setup & support, quality of support. Dialpad scores higher in meets requirements, ease of admin, but Mitel has the best scores overall for system usability.

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