In our comparison of CXone vs. Five9, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
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In our rating and review comparison of CXone vs. Five9, Five9 has 73 user reviews and CXone has 33. The average star rating for Five9 is 4.32 while CXone has an average rating of 4.15. Five9 has more positive reviews than CXone. Comparing CXone vs. Five9 reviews, Five9 has stronger overall reviews.
CXone vs. Five9 both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Five9, CXone offers more of the most popular features and tools than Five9.
In our pricing comparison of CXone vs. Five9, Five9's pricing starts at N/A/month and is more affordable compared to Five9's starting cost of N/A/month.
Our comparison of CXone vs. Five9 shows that CXone scores higher in usability for ease of admin. Five9 scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but CXone has the best scores overall for system usability.
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