ConnectWise ScreenConnect vs. Pulseway: Which is Best?

ConnectWise ScreenConnect vs. Pulseway: Which is Best?

ConnectWise ScreenConnect vs. Pulseway Best Overall: ConnectWise ScreenConnect

In our comparison of ConnectWise ScreenConnect vs. Pulseway, ConnectWise ScreenConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise ScreenConnect Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Pulseway Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

ConnectWise ScreenConnect Pricing
Remote Support One
$28
per user / per month
Remote Support Standard
$43
per user / per month
Remote Support Premium
$53
per user / per month
Remote Unattended Access
$31
per user / per month
Pulseway Pricing
Pulseway RMM Software
$22
per month

Features

ConnectWise ScreenConnect Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Pulseway Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise ScreenConnect Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Pulseway Pros & Cons
Pros
  • Easy to deploy, remote management and budget friendly.
Cons
  • Limited reporting templates.

Reviews

ConnectWise ScreenConnect Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Pulseway Reviews
Top Favorable Review
S
Sidney
Reviewed on Jul 2, 2021

I've been using this product for many years. I initially used it just to remotely monitor servers. Since then, I've increased my usage of the platform to include monitoring workstations, which has helped improve my ability to manage patch installations for OS and third-party apps. Using the interface has been excellent and dependable as always. It is quite simple to install, configure, and deploy the software.

Easy to deploy, remote management and budget friendly

Limited reporting templates

Top Critical Review
S
Sidney
Reviewed on Jul 2, 2021

I've been using this product for many years. I initially used it just to remotely monitor servers. Since then, I've increased my usage of the platform to include monitoring workstations, which has helped improve my ability to manage patch installations for OS and third-party apps. Using the interface has been excellent and dependable as always. It is quite simple to install, configure, and deploy the software.

Easy to deploy, remote management and budget friendly

Limited reporting templates

Alternatives

ConnectWise ScreenConnect Alternatives
Pulseway Alternatives
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ConnectWise ScreenConnect vs. Pulseway: Detailed Comparison

ConnectWise ScreenConnect vs. Pulseway Top Ratings & Reviews: Pulseway

In our rating and review comparison of ConnectWise ScreenConnect vs. Pulseway, Pulseway has 38 user reviews and ConnectWise ScreenConnect has 37. The average star rating for Pulseway is 4.71 while ConnectWise ScreenConnect has an average rating of 4.45. Pulseway has more positive reviews than ConnectWise ScreenConnect. Comparing ConnectWise ScreenConnect vs. Pulseway reviews, Pulseway has stronger overall reviews.

ConnectWise ScreenConnect vs. Pulseway Best Features & Functionality: ConnectWise ScreenConnect

ConnectWise ScreenConnect vs. Pulseway both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Systems/Administrative, Identity and Access Management (IAM), Password Management, Reporting & Analytics, Chat/IM Management, Collaboration Tools, File Management, Data Management, Language & Speech, Customizable Items, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise ScreenConnect vs. Pulseway, ConnectWise ScreenConnect offers more of the most popular features and tools than Pulseway.

ConnectWise ScreenConnect vs. Pulseway Best Pricing: Pulseway

In our pricing comparison of ConnectWise ScreenConnect vs. Pulseway, Pulseway's pricing starts at $22/month and is more affordable compared to ConnectWise ScreenConnect's starting cost of $28/month.

ConnectWise ScreenConnect vs. Pulseway Best Usability: ConnectWise ScreenConnect

Our comparison of ConnectWise ScreenConnect vs. Pulseway shows that ConnectWise ScreenConnect scores higher in usability for meets requirements, learning curve, setup & support, quality of support. Pulseway scores higher in ease of use, ease of admin, but ConnectWise ScreenConnect has the best scores overall for system usability.

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