In our comparison of Bright Pattern vs. Gladly, Bright Pattern is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
Add suggested to comparison
In our rating and review comparison of Bright Pattern vs. Gladly, Gladly has 17 user reviews and Bright Pattern has 39. The average star rating for Gladly is 4.64 while Bright Pattern has an average rating of 4.48. Gladly has more positive reviews than Bright Pattern. Comparing Bright Pattern vs. Gladly reviews, Gladly has stronger overall reviews.
Bright Pattern vs. Gladly both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Conferencing Capabilities, Third-Party Integrations, After-Sales Service. In our feature comparison of Bright Pattern vs. Gladly, Bright Pattern offers more of the most popular features and tools than Gladly.
In our pricing comparison of Bright Pattern vs. Gladly, Gladly's pricing starts at Free/month and is more affordable compared to Gladly's starting cost of Free/month.
Our comparison of Bright Pattern vs. Gladly shows that Bright Pattern scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. Gladly scores higher in setup & support, but Bright Pattern has the best scores overall for system usability.
Get your personalized recommendations now.
