Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.
Gladly is loved and trusted by hundreds of world-class brands to deliver award-winning experiences and drive serious results —240 million conversations powered by Gladly Customer AI, $510M cumulative cost savings across brands using Gladly, and a 65% increase in CSAT scores. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works on our site.
One thing our software excels at is providing real-time client data everywhere! It's simple to explore alternative listings, merge information, and keep track of comprehensive demographic data. Additionally, integrated messaging, calling, and emailing save a ton of time. Nevertheless, there are occasionally issues with changing addresses, and some annoying data entry hitches might occur.
The true power of Gladly is found in its cohesive platform. It combines all the communication channels I require to engage with clients—phone, chat, and email—under one roof, facilitating easy and effective contact. This multi-team benefit is revolutionary since it reduces duplication of effort and guarantees that everyone is in agreement. Although I have occasionally run into issues with duplicate client information, the time saved by Gladly's centralized coordination
The Average Wheelhouse score for the Contact Center category is 7.7
Tell us what you're looking for and we'll offer you personalized software recommendations.
Get your personalized recommendations now.
