Gladly
Gladly
17 reviews
WH Score
7.7

Top Gladly Features

What are the Best Gladly Features?

Phone System Features

  • Inbound Calling
  • Outbound Calling

Call Management & Administration

  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Predictive Dialing

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Conversation Analytics
  • Engagement Analytics
  • Lifetime Value (LTV) Reports

Collaboration Tools

  • Notes

Drag-and-Drop Builders/Designers

  • Campaign Builder

Systems/Administrative

  • Agent Management

Identity and Access Management (IAM)

  • Single Sign-On (SSO)

Third-Party Integrations

  • WhatsApp
  • Facebook
  • Twitter
  • Magento
  • Shopify
  • Instagram

Content Management

  • Knowledge Management

Supported Technologies

  • Machine Learning (ML)

After-Sales Service

  • Email Support
  • Chat Support

Limits

  • User Limit

Gladly Top Features Related Review

E
Ellen
Reviewed on 28 April 2023

Efficient and User-Friendly: A Great Tool for Work

This product is solving all of my problems and making my work much more manageable. Its efficiency and user-friendliness are truly benefiting me in so many ways.

Pros
  • I really appreciate how friendly this tool is to work with
  • It's a great tool that makes my job easier and more efficient.
Cons
  • Honestly, there's nothing I dislike about working with this tool
  • I genuinely enjoy having access to it and using it to get my work done.
View All Gladly Reviews

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