Top Bright Pattern Features

Simple & solid

Bright Pattern has helped us manage call flow for approximately 20 customer service representatives, leading to a significant decrease in frustration levels compared to our previous system.

• Bright Pattern is a reliable software with minimal outages in the past six months
• End users were able to easily adapt to it and the implementation team was efficient to work with
• As someone with a systems background, I found the API integrations easy to use
• Overall, we are satisfied with the product.

• While the admin experience is generally good, some areas could be improved, such as the placement of settings.