In our comparison of Avoxi vs. Bright Pattern, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
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In our rating and review comparison of Avoxi vs. Bright Pattern, Avoxi has 6 user reviews and Bright Pattern has 39. The average star rating for Avoxi is 4.66 while Bright Pattern has an average rating of 4.48. Avoxi has more positive reviews than Bright Pattern. Comparing Avoxi vs. Bright Pattern reviews, Avoxi has stronger overall reviews.
Avoxi vs. Bright Pattern both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avoxi vs. Bright Pattern, Avoxi offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Avoxi vs. Bright Pattern, Bright Pattern's pricing starts at N/A/month and is more affordable compared to Bright Pattern's starting cost of N/A/month.
Our comparison of Avoxi vs. Bright Pattern shows that Avoxi scores higher in usability for ease of use, meets requirements. Bright Pattern scores higher in learning curve, setup & support, quality of support, ease of admin, but Avoxi has the best scores overall for system usability.
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