In our comparison of Avaya UCaaS vs. VirtualPBX, VirtualPBX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.
Excellent customer service, numerous features available
Quite perplexing initially to get things ported
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
Port in Toll free number to present system.
Simpler to use, helpful customer service.
Somewhat perplexing
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.
Excellent customer service, numerous features available
Quite perplexing initially to get things ported
Port in Toll free number to present system.
Simpler to use, helpful customer service.
Somewhat perplexing
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In our rating and review comparison of Avaya UCaaS vs. VirtualPBX, VirtualPBX has 17 user reviews and Avaya UCaaS has 23. The average star rating for VirtualPBX is 4.94 while Avaya UCaaS has an average rating of 4.26. VirtualPBX has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. VirtualPBX reviews, VirtualPBX has stronger overall reviews.
Avaya UCaaS vs. VirtualPBX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Avaya UCaaS vs. VirtualPBX, Avaya UCaaS offers more of the most popular features and tools than VirtualPBX.
In our pricing comparison of Avaya UCaaS vs. VirtualPBX, VirtualPBX's pricing starts at $9/month and is more affordable compared to VirtualPBX's starting cost of $9/month.
Our comparison of Avaya UCaaS vs. VirtualPBX shows that VirtualPBX scores higher in usability for ease of use, setup & support, quality of support, ease of admin. Avaya UCaaS scores higher in meets requirements, learning curve, but VirtualPBX has the best scores overall for system usability.
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