In our comparison of Avaya UCaaS vs. Cisco Webex, Avaya UCaaS is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
I really love the feature that enables me to pass controls from one use to the next. I’m enjoying the experience of using it for nearly all my video calling and meetings. I highly support the use of this software.
Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.
The audio connections is at times problematic.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
The ideal software with complete functionality.
The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
I really love the feature that enables me to pass controls from one use to the next. I’m enjoying the experience of using it for nearly all my video calling and meetings. I highly support the use of this software.
Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.
The audio connections is at times problematic.
The ideal software with complete functionality.
The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.
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In our rating and review comparison of Avaya UCaaS vs. Cisco Webex, Cisco Webex has 335 user reviews and Avaya UCaaS has 23. The average star rating for Cisco Webex is 4.35 while Avaya UCaaS has an average rating of 4.26. Cisco Webex has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. Cisco Webex reviews, Cisco Webex has stronger overall reviews.
Avaya UCaaS vs. Cisco Webex both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Avaya UCaaS vs. Cisco Webex, Avaya UCaaS offers more of the most popular features and tools than Cisco Webex.
In our pricing comparison of Avaya UCaaS vs. Cisco Webex, Cisco Webex's pricing starts at N/A/month and is more affordable compared to Cisco Webex's starting cost of N/A/month.
Our comparison of Avaya UCaaS vs. Cisco Webex shows that Avaya UCaaS scores higher in usability for learning curve, quality of support, ease of admin. Cisco Webex scores higher in ease of use, meets requirements, setup & support, but Avaya UCaaS has the best scores overall for system usability.
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