Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Call Queue
Automatic Call Distribution (ACD)
IVR
Progressive Dialing
Predictive Dialing
Skills-Based Routing
Voice
Chat/IM
SMS
Email
Social Media
Chatbots
Dashboard
Call Analytics
Chat Reports
HD Voice
Custom Reports
Report Scheduling
Agent Management
Quality Management
APIs
Salesforce
WhatsApp
Zendesk
Performance Management
Artificial Intelligence (AI)
Chat Support
Technical Support
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