Top Hermes360 Features

What are the Best Hermes360 Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR
Progressive Dialing
Predictive Dialing

Call Routing Types

Skills-Based Routing

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Dashboard
Call Analytics
Chat Reports

Enhancements & Personalization

HD Voice

Customizable Items

Custom Reports

Appointments/Scheduling

Report Scheduling

Systems/Administrative

Agent Management

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
WhatsApp
Zendesk

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Chat Support
Technical Support

Hermes360 Top Features Related Review

Ronnie

Reviewed on 3 May 2023

Good product!

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

Pros

This software has proven to be the best solution for all chat-related needs
It offers excellent functionality and features that enhance the overall chat experience.

Cons

One area for improvement is compatibility
It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

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