Centrical vs. Hermes360: Which is Best? - Wheelhouse

Centrical vs. Hermes360: Which is Best?

Centrical vs. Hermes360 Best Overall: Centrical

In our comparison of Centrical vs. Hermes360, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
Hermes360 Quick Info
WH Score:
6.3
Pricing Score:
6.3
Feature Score:
6.1
Usability Score:
5.8
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

Hermes360 Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Skills-Based Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Low-Code/No-Code Development
Hermes360 Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Skills-Based Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Low-Code/No-Code Development

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
Hermes360 Pros & Cons
Pros
  • This software has proven to be the best solution for all chat-related needs
  • It offers excellent functionality and features that enhance the overall chat experience.
Cons
  • One area for improvement is compatibility
  • It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Reviews

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

Hermes360 Reviews
Top Favorable Review
R
Ronnie
Reviewed on Jul 2, 2021

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Top Critical Review
R
Ronnie
Reviewed on Jul 2, 2021

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Alternatives

Centrical Alternatives
Hermes360 Alternatives
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Centrical vs. Hermes360: Detailed Comparison

Centrical vs. Hermes360 Top Ratings & Reviews: Hermes360

In our rating and review comparison of Centrical vs. Hermes360, Hermes360 has 1 user reviews and Centrical has 9. The average star rating for Hermes360 is 5 while Centrical has an average rating of 4.66. Hermes360 has more positive reviews than Centrical. Comparing Centrical vs. Hermes360 reviews, Hermes360 has stronger overall reviews.

Centrical vs. Hermes360 Best Features & Functionality: Centrical

Centrical vs. Hermes360 both offer a strong set of features and functionality including Customer Management, Content Management, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. Hermes360, Centrical offers more of the most popular features and tools than Hermes360.

Centrical vs. Hermes360 Best Pricing: Hermes360

In our pricing comparison of Centrical vs. Hermes360, Hermes360's pricing starts at N/A/month and is more affordable compared to Hermes360's starting cost of N/A/month.

Centrical vs. Hermes360 Best Usability: Centrical

Our comparison of Centrical vs. Hermes360 shows that Centrical scores higher in usability for ease of use, learning curve, ease of admin. Hermes360 scores higher in meets requirements, but Centrical has the best scores overall for system usability.

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