Top Centrical Features

What are the Best Centrical Features?

Customer Management

Complaint/Feedback Management

Content Management

Knowledge Management

Reporting & Analytics

Progress Reports
Dashboard
KPI Tracking
Agent Analytics

Systems/Administrative

Low-Code/No-Code Development

Third-Party Integrations

Salesforce
SAP
Oracle
AWS

Workforce Optimization

Skill Management
Performance Management
Culture & Well-Being Management

Supported Technologies

Artificial Intelligence (AI)

Centrical Top Features Related Review

Tammy

Reviewed on 26 April 2023

Centrical Review

Centrical is a great way to get the sales community aligned around specific products and services. This can be a huge challenge, but Centrical makes it much easier to track and understand people's understanding of our customer service offerings. I think this focus on sales enablement is really benefiting our team and helping us work more efficiently.

Pros

I really love the gamification elements of Centrical - they make using the platform so much more fun and engaging
Plus, the interface is really user-friendly and intuitive, which is always a plus
Another thing that I appreciate is how motivational Centrical is for the sales community and beyond.

Cons

One thing I've noticed is that it can be a bit tricky to navigate Centrical if you're new to the platform
While it definitely helps with onboarding into a company overall, I think the initial onboarding experience could be a bit smoother.

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