VanillaSoft

VanillaSoft

20 reviews

WH Score

9.1

Top VanillaSoft Features

What are the Best VanillaSoft Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Numbers
Softphone

Call Management & Administration

Call Transfer
Call Screening
Voicemail
Automatic Call Distribution (ACD)
Screenpops
Progressive Dialing
Predictive Dialing
Call Scripting

Call Routing Types

Event-Driven Routing
Queue-Based Routing

Supported Channels

SMS
Social Media

Reporting & Analytics

Dashboard
Call Analytics
Quality Monitoring
CX Analytics

Customizable Items

Custom Templates

Drag-and-Drop Builders/Designers

Campaign Builder

Systems/Administrative

Knowledge Base

Governance, Risk, & Compliance (GRC)

Quality Management

Course Management

Course Library

After-Sales Service

Phone Support
Email Support
Chat Support

Limits

Device Limit

VanillaSoft Top Features Related Review

J

Janet

Reviewed on 4 December 2019

I find it very beneficial

Pros

VanillaSoft is amazing
It is easy to maintain
It exactly does what we need it to do.

Cons

No complaints.

View All VanillaSoft Reviews

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