Top Twilio Flex Features

What are the Best Twilio Flex Features?

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Back
Call Mute
Click-to-Call
Click-to-Video
Voicemail to Email
IVR
Call Flow

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
CX Analytics
Sentiment Analysis
KPI Tracking

Language & Speech

Speech-to-Text

Drag-and-Drop Builders/Designers

Call Flow Designer

Workforce Optimization

Performance Management

Supported Channels

Chat/IM
SMS
Email

Chat/IM Management

Click-to-Chat
Chatbots

Customizable Items

Custom Workflows
Custom Reports

Collaboration Tools

Virtual Assistant

Systems/Administrative

Centralized Console

Third-Party Integrations

Salesforce
WhatsApp
Zendesk
Facebook
Google Contact Center AI

Supported Technologies

Natural Language Processing (NLP)

Limits

User Limit

Twilio Flex Top Features Related Review

Belinda

Reviewed on 22 October 2023

Great software that falls short

Twilio's best feature is their extremely helpful customer support team who are very responsive and always ready to help us with our specific needs. I also like how seamlessly it integrates with Zendesk. However, its ability to integrate with other third-party applications is quite limited which requires additional assistance from their support team.

Pros