Centrical vs. Twilio Flex: Which is Best? - Wheelhouse

Centrical vs. Twilio Flex: Which is Best?

Centrical vs. Twilio Flex Best Overall: Centrical

In our comparison of Centrical vs. Twilio Flex, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
Twilio Flex Quick Info
WH Score:
7.5
Pricing Score:
7.2
Feature Score:
7.0
Usability Score:
7.2
Company Size:Mid Market, Large Market
Platforms:

Pricing

Centrical Pricing
Price Range
Contact Us

* Vendor does not share prices.

Twilio Flex Pricing
Free
Free
per user / per month
Priced
$150
per user / per month

Features

Centrical Features
  • Complaint/Feedback Management
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Back
  • Call Mute
  • Click-to-Call
  • Click-to-Video
  • Voicemail to Email
  • IVR
  • Call Flow
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
Twilio Flex Features
  • Complaint/Feedback Management
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Back
  • Call Mute
  • Click-to-Call
  • Click-to-Video
  • Voicemail to Email
  • IVR
  • Call Flow
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
Twilio Flex Pros & Cons
Pros
  • Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards.
Cons
  • None.

Reviews

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

Twilio Flex Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.

Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards

None

Top Critical Review
J
Joseph
Reviewed on Jul 2, 2021

Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.

Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards

None

Alternatives

Centrical Alternatives
Twilio Flex Alternatives
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Centrical vs. Twilio Flex: Detailed Comparison

Centrical vs. Twilio Flex Top Ratings & Reviews: Centrical

In our rating and review comparison of Centrical vs. Twilio Flex, Centrical has 9 user reviews and Twilio Flex has 14. The average star rating for Centrical is 4.66 while Twilio Flex has an average rating of 4.14. Centrical has more positive reviews than Twilio Flex. Comparing Centrical vs. Twilio Flex reviews, Centrical has stronger overall reviews.

Centrical vs. Twilio Flex Best Features & Functionality: Centrical

Centrical vs. Twilio Flex both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Content Management, Workforce Optimization, Systems/Administrative, Third-Party Integrations, Supported Technologies. In our feature comparison of Centrical vs. Twilio Flex, Centrical offers more of the most popular features and tools than Twilio Flex.

Centrical vs. Twilio Flex Best Pricing: Twilio Flex

In our pricing comparison of Centrical vs. Twilio Flex, Twilio Flex's pricing starts at Free/month and is more affordable compared to Twilio Flex's starting cost of Free/month.

Centrical vs. Twilio Flex Best Usability: Centrical

Our comparison of Centrical vs. Twilio Flex shows that Centrical scores higher in usability for meets requirements, learning curve. Twilio Flex scores higher in ease of use, setup & support, quality of support, ease of admin, but Centrical has the best scores overall for system usability.

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