Staircase AI Overview

Staircase AI is a Customer Intelligence platform that uses advanced AI technology to analyze customer signal, churn, and team performance data to provide companies with valuable customer insights that drive revenue. Staircase AI is designed to support key teams across an organization, including Executives, Customer Support, Sales, and Operations.

Key Staircase AI Features and Capabilities

• Customer Signal Analysis: Staircase AI works on autopilot to analyze customer emails, chat interactions, support tickets, and other signals to reveal patterns and behaviors companies can leverage to increase revenue and enhance customer experience.
• Churn Analysis & Prediction: Staircase AI analyzes customer churn data in real-time to determine what factors cause the most churn. This platform also analyzes historical customer churn data to identify customer risk factors and reduce churn.
• Team Performance Analysis: Staircase AI analyzes team performance to improve employee efficiency and increase revenue with insight into account costs and time spent on accounts.
• AI Summaries: Staircase AI summarizes call and meeting data by account and provides key points, issues, and action items.
• Executive Dashboards: Staircase AI provides dashboards to track customer accounts in real-time.
• Alerts & Notifications: Staircase AI sends actionable data insight alerts by email or chat to initiate action from team members.