Ability to trace everything when it's installed to manage everything e.g web lead, sales process, billing, and inventory tracking, and it has become so thrilling to scale up with the software
It's now fun digging into information and running projects after I knew how it functions.
Cons
A mild learning curve for novices as well as a learning curve for implementing it into your processes
I'm often frustrated and disappointed with the rollout process as many CRM implementations don't succeed.