Top Salesforce Sales Cloud Features

What are the Best Salesforce Sales Cloud Features?

Customer Management

Customer Profiling
Case Management
Pipeline Management
Deal Management
Account Management
Territory Management
Complaint/Feedback Management

Lead Management

Lead Generation
Lead Registration
Lead Distribution
Lead Aggregation
Lead Augmentation
Lead Nurturing

Reporting & Analytics

Activity Logs
Sales Analytics
ROI Reports
Forecasting
Dashboard
Conversation Analytics
Lead Scoring

Workflow Automation

Busines Process Automation
Multi-Level Approval Workflows

Drag-and-Drop Builders/Designers

Campaign Builder
Workflow Builder

Supported Channels

Chat/IM
SMS
Email
Social Media

Campaign Types

B2C Campaigns
B2B Campaigns
Lead-Based Campaigns
Account-Based Campaigns

Accounting Features

Estimates & Quotations
Sales & Purchase Orders

Inventory Management

Product Catalog

Customizable Items

Custom Reports

Collaboration Tools

Team Calendar

File Management

Files Repository
File Sharing

Systems/Administrative

Knowledge Base
Storage
Work Offline
Sandbox

Project Management Features

Workflow Management

Data Management

Data Deduplication

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

Microsoft 365

Microsoft Outlook

Google Workspace

Gmail
Google Calendar
Google Sheets
Google Slides

Limits

File Limit

Salesforce Sales Cloud Top Features Related Review

Billy

Reviewed on 18 April 2023

Salesforce is powerful

Salesforce is a highly reliable and organized software that can greatly benefit your company or business. Personally, my experience with Salesforce has been excellent. It functions as a comprehensive database for clients, accounts, representatives, case studies, and more. I highly recommend it

Pros

Salesforce provides a vast array of features and tools that can greatly enhance your productivity and organization
I appreciate its intuitive interface, which allows me to quickly locate client information, marketing research, and other important data.

Cons

Salesforce has a steep learning curve due to the extensive range of features and capabilities it offers, which can be overwhelming for beginners
However, there are abundant resources available to help you get started.

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