Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Local Minutes
Toll-Free Minutes
International Minutes
Softphone
IP Fax
Fax to Email
Direct Inward Dialing (DID) Numbers
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
Auto Attendant
Number Porting
Do Not Call (DNC) List
Call Path
Call Flow
Call Lists
Call Scripting
Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Priority-Based Routing
Time of Day Routing
Omnichannel Routing
Voicemail Routing
Last Agent Routing
Executive-Assistant Routing
Mood/Sentiment Routing
Voice
Chat/IM
SMS
MMS
Call Log Reports
Call Analytics
CX Analytics
Engagement Analytics
Agent Analytics
Supervisor Reports
Call Monitoring
Call Scoring
Call Summary
Call Recording
HD Voice
SMS Alerts
Call Flow Designer
Task Automation
Workforce Automation
Call Handling Rules
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
APIs
SDKs
Phone Support
Email Support
Training/Tutorial
Customer Onboarding
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