Top PanTerra Cloud Contact Center Features

What are the Best PanTerra Cloud Contact Center Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Local Minutes
Toll-Free Minutes
International Minutes
Softphone
IP Fax
Fax to Email
Direct Inward Dialing (DID) Numbers

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
Auto Attendant
Number Porting
Do Not Call (DNC) List
Call Path
Call Flow
Call Lists
Call Scripting

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Priority-Based Routing
Time of Day Routing
Omnichannel Routing
Voicemail Routing
Last Agent Routing
Executive-Assistant Routing
Mood/Sentiment Routing

Supported Channels

Voice
Chat/IM
SMS
MMS

Reporting & Analytics

Call Log Reports
Call Analytics
CX Analytics
Engagement Analytics
Agent Analytics
Supervisor Reports
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording

Enhancements & Personalization

HD Voice

Reminders/Alerts

SMS Alerts

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Task Automation
Workforce Automation
Call Handling Rules

Systems/Administrative

Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console

Integration Options

APIs
SDKs

After-Sales Service

Phone Support
Email Support
Training/Tutorial
Customer Onboarding

PanTerra Cloud Contact Center Top Features Related Review

Robin

Reviewed on 25 September 2023

Helped us achieve our goals

We utilize Five9 to track and manage our calls and to produce reports for our customers. The system's ease of use and simplicity have greatly pleased us. The Five9 staff provided us with good training and assistance, and the UI is simple to use and understand. The online tools that were offered for employee training were also quite beneficial.While we have had a few difficulties, we think that these are more a result of the tool's continual development than anything else. Additionally, we have discovered that building out reporting can be a little difficult, but we want to watch a Five9 webinar to understand how to tailor reports for our particular need.

Pros