PanTerra Cloud Contact Center vs. RingCentral Contact Center: Which is Best?

With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.

Convenient for remote work

The support team was not very helpful when errors occurred, and we had issues with using advertised features.

The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.

Automation feature and consulting

Challenging to automate CRM workflows and system is annoying sometimes

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.

Making changes requires accessing the site rather than using the app, which can be inconvenient.

RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.

I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.

One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.