HubSpot Service Hub
HubSpot Service Hub
8 reviews
WH Score
7.4

Top HubSpot Service Hub Features

What are the Best HubSpot Service Hub Features?


Customer Management

  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Social Media Management
  • Complaint/Feedback Management

Campaign Management

  • Campaign Orchestration

Reporting & Analytics

  • Sales Analytics
  • Forecasting
  • Dashboard
  • Email Reports
  • Campaign Monitoring
  • Traffic Analysis
  • Lead Scoring
  • Customer Satisfaction Rating (CSAT)
  • Customer Distress Index (CDI) Scoring
  • 360° Customer View

Drag-and-Drop Builders/Designers

  • Campaign Builder

Workflow Automation

  • Ticket Automation
  • Sales Automation
  • Email Automation

Supported Channels

  • Chat/IM
  • Email
  • Social Media

Campaign Types

  • Remarketing Campaigns

Chat/IM Management

  • Click-to-Chat
  • Proactive Messaging
  • Pre-Chat Questions
  • Chatbots

Email Management

  • Email Composer
  • Email Testing
  • Shared Inbox

Language & Speech

  • Multilingual Interface

Cash Flow Management

  • Payment Processing

Customizable Items

  • Custom Reports
  • Custom Forms

Collaboration Tools

  • Team Calendar
  • Workspace
  • Canned Snippets

Signature Management

  • Digital Signatures

Reminders/Alerts

  • Sales Triggers
  • Sales Signals
  • Email Alerts

Systems/Administrative

  • Knowledge Base
  • SLA Management
  • Sandbox
  • Multiple Currencies

Data Management

  • Data Deduplication

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)

Integration Options

  • SDKs

Third-Party Integrations

  • Facebook Messenger
  • WhatsApp
  • Facebook
  • Slack
  • HubSpot

Helpdesk Features

  • Ticket Assign

After-Sales Service

  • Training/Tutorial
  • Customer Onboarding

HubSpot Service Hub Top Features Related Review


J
Jeremy
Reviewed on 21 November 2023

Increase Sales and Retention with Top-Tier Support Solutions

When it comes to document management, this tool is invaluable! It's very easy to use and functions flawlessly on all of my devices—desktop, mobile, and even business apps. I always have access to the most recent version because shared files automatically sync everywhere. My only complaint is that URL shortening and whiteboard features aren't included in my current plan. Nevertheless, with real-time reporting to monitor access, updates, and downloads, it has completely changed the way I store, share, and manage documents. This degree of control and openness is priceless!

Pros
  • Easy to use, organized, efficient.
Cons
  • Missing features, high pricing.

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