HCL SX is an AI-driven, no-code, service management product that accelerates business transformation with a superior onboarding and delivery experience across IT and beyond. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience.
HCL SX utilizes predictive, cognitive, and generative AI to boost efficiency through advanced insights and recommendations that drive better automation and decision-making. SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes.
SX achieves comprehensive risk management and control through advanced risk analysis and mitigation capabilities. Moreover, it offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments. This ensures strong data segregation across tenants, processes, configurations, transactions, and support personnel, making it ideal for both dedicated environments and Managed Service Providers (MSPs).
Benefits of HCL SX
- Accelerated Deployment: It enables quick onboarding with a user-friendly experience, reducing the time needed to start using the platform.
- Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
- Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection.
- Cost-Effective: HCL SX offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
- Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
- Enhanced Operational Efficiency and Productivity: HCL SX enhances service delivery efficiency and consistency through AI-driven automation, reducing operational costs and empowering users with self-service tools and knowledge resources for increased productivity.
Features of HCL SX
- Self Service Portal: Provides customers with self-service opportunities to configure and manage their service catalog efficiently.
- Incident Management: Handles and resolves incidents efficiently to minimize service disruptions.
- Request Fulfillment: Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.
- Change Management: Manages changes to IT services, ensuring smooth transitions and minimal disruption.
- Knowledge Management: Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.
- Asset & Config Management: Tracks and manages IT assets and configuration items across the organization.
- Problem Management: Identifies and addresses root causes of incidents to prevent recurrence.
- SLA Management: Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
- Reconciliation Engine: Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
- Integration Hub: Connects systems effortlessly, driving efficient data flow and automation.
- Advanced Multi-Tenancy: Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).
- AI-Driven Intelligence: Uses predictive and generative AI to enhance productivity and improve user experience.
