Faronics

Faronics

0 reviews

WH Score

7.9

Top Faronics Features

What are the Best Faronics Features?

Systems/Administrative

Knowledge Base
IT Service Management (ITSM)
SLA Management
Remote Monitoring & Management (RMM)
Update/Patch Management
Administrator Management
Agent Console
Centralized Console

Sync/Refresh

Device Sync

Remote Support Features

Screen Sharing
Camera Sharing
Attended Access
Remote Session Control
Session Sharing

Workflow Automation

Ticket Automation
Update/Patch Automation
Compliance Automation

Reporting & Analytics

Bandwidth Statistics
Vulnerability Assessments
Dashboard
Device Analytics
Server Assessments
Case/Ticket Analytics
SLA Tracking

Recording

Session Recording

Cybersecurity Features

Endpoint Detection and Response (EDR)

Device Management

Device Discovery
Device Control
Device Lockdown
Device Lifecycle Management

Helpdesk Features

Ticket Creation
Ticket Response
Ticket Assign
Ticket Prioritization
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Rating
Ticket Lifecycle Management

Network Management

Network Prioritization

Reminders/Alerts

Ticket Notifications
SLA Alerts
Email Alerts

Drag-and-Drop Builders/Designers

Dashboard Builder

Appointments/Scheduling

Ticket Scheduling
Session Scheduling

After-Sales Service

Phone Support
Email Support
Chat Support
Web Support
Case Support
Technical Support
Help Center
Service Level Agreement (SLA)

Cybersecurity Protection Types

Antivirus

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