Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
International Calling
PBX
Caller ID
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Number Porting
Call Log Reports
Forecasting
Dashboard
Call Analytics
Objectives & Key Results (OKRs)
Supervisor Reports
Voice
Chat/IM
SMS
Social Media
Speech Recognition
Custom Greetings
Campaign Builder
Workforce Automation
Data Masking
Database Maintenance
Data Warehouse
Role Based Access Control (RBAC)
Biometric Authentication
Data Security
Encryption
Salesforce
SugarCRM
Microsoft Teams
SOC 1
Phone Support
Email Support
Chat Support
Product Guide/Manual
Training/Tutorial
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