Top Evolve IP Features

What are the Best Evolve IP Features?

Phone System Features

Inbound Calling
International Calling
PBX

Call Management & Administration

Caller ID
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Number Porting

Reporting & Analytics

Call Log Reports
Forecasting
Dashboard
Call Analytics
Objectives & Key Results (OKRs)
Supervisor Reports

Supported Channels

Voice
Chat/IM
SMS
Social Media

Language & Speech

Speech Recognition

Customizable Items

Custom Greetings

Drag-and-Drop Builders/Designers

Campaign Builder

Workflow Automation

Workforce Automation

Data Management

Data Masking
Database Maintenance
Data Warehouse

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Biometric Authentication

Cybersecurity Features

Data Security
Encryption

Third-Party Integrations

Salesforce
SugarCRM

Microsoft 365

Microsoft Teams

Compliance Accreditations

SOC 1

After-Sales Service

Phone Support
Email Support
Chat Support
Product Guide/Manual
Training/Tutorial

Evolve IP Top Features Related Review

David

Reviewed on 3 May 2023

Somewhat satisfactory

Overall, our experience with the software has been less than satisfactory. While everything functions, it does not meet our expectations for a high-quality dialing system. We had hoped for a more advanced software package and feel that it is in need of an update.

Pros

One of the positive aspects of this software is that it offers a wide range of options for reporting and complex dialing, which our previous system lacked
Some of these options work well, improving our overall experience
Additionally, this software does not remove clients from the queue, unlike our previous system.

Cons

Implementing this software proved to be time-consuming, and there are still unresolved issues that affect its performance
It is understandable that the company cannot address all the problems simultaneously
Furthermore, the user interface for call agents and administrators appears outdated.

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