Ameyo
Ameyo
8 reviews
WH Score
8.3

Top Ameyo Features

What are the Best Ameyo Features?

Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Ring Groups
  • IVR
  • Auto Attendant
  • Voice Assistant
  • Predictive Dialing
  • Number Masking

Call Routing Types

  • Event-Driven Routing
  • Queue-Based Routing

Help Desk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Issue Management
  • Ticket Lifecycle Management

Remote Support Features

  • Screen Sharing

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Social Media

Device Management

  • Bring Your Own Device (BYOD)

Chat/IM Management

  • Chatbots

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing
  • Webinars

Reporting & Analytics

  • Call Log Reports
  • Status Tracking
  • Performance Evaluations
  • Dashboard
  • CX Analytics
  • Sentiment Analysis
  • Agent Analytics
  • Case/Ticket Analytics
  • Call Monitoring
  • Call Scoring

Customizable Items

  • Custom Greetings
  • Custom Reports

Collaboration Tools

  • Wallboard
  • Hot Desking

Drag-and-Drop Builders/Designers

  • Call Flow Designer
  • Report Builder

Workflow Automation

  • Ticket Automation
  • Call Handling Rules

Systems/Administrative

  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console

Governance, Risk, & Compliance (GRC)

  • Quality Management

Third-Party Integrations

  • WhatsApp
  • SugarCRM
  • Freshsales
  • Dynamics 365

Course Management

  • Course Library

After-Sales Service

  • Email Support
  • Chat Support
  • FAQs
  • Forum
  • Product Guide/Manual
  • Training/Tutorial

Report Management

  • Report Filters
  • Report Sharing
  • Report Publishing

Ameyo Top Features Related Review

C
Clarence
Reviewed on 25 December 2023

Robust Features and Exceptional Support

The software has established itself as an excellent service with the potential for even greater heights. A commitment to refining UI/UX will undoubtedly elevate the user experience, fostering continued success.

Pros
  • Throughout usage, the service demonstrated reliability, with no reported issues affecting its functionality.
Cons
  • Considering the software's solid foundation, focusing on refining the UI/UX will undoubtedly enhance user satisfaction and engagement.
View All Ameyo Reviews

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