Top 8x8 Contact Center Features

What are the Best 8x8 Contact Center Features?

Call Management & Administration

Call Back
Call Queue
Call Barge
Call Whisper
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Progressive Dialing
Concurrent Call Sessions

Call Routing Types

Skills-Based Routing

Customer Management

Customer Profiling

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Conferencing Capabilities

Video Conferencing

Remote Support Features

Co-Browsing

Reporting & Analytics

Dashboard
Call Analytics
CX Analytics
Compliance Reports
Supervisor Reports

Language & Speech

Speech Recognition
Transcriptions

Enhancements & Personalization

HD Voice

Customizable Items

Custom Reports

Collaboration Tools

Hot Desking

Systems/Administrative

Knowledge Base
Storage

Identity and Access Management (IAM)

Single Sign-On (SSO)

Governance, Risk, & Compliance (GRC)

Quality Management

Microsoft 365

Microsoft Teams

Compliance Accreditations

Chrome Enterprise Recommended (CER)

Course Management

Course Library

After-Sales Service

Technical Support

8x8 Contact Center Top Features Related Review

Lawrence

Reviewed on 3 October 2023

8x8 Review

It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.

Pros