8x8 offers scalable, unified, and secure contact solutions suitable to a wealth of business needs across multiple industries. Traditional high costs for equipment and installation are eliminated through the use of a cloud-based service that offers rapid deployment of agents from business centers, home, and on the road at no additional cost. Contact Center services feature a full suite of business applications including but not limited to virtual conferencing, agent reporting, chat, and SMS services. Compliance with multiple federal security standards ensures consumer confidence in secure exchanges of sensitive information for health, legal, financial services and more.
Global Services
8x8’s cloud-based nature allows small companies with efficient budgets to compete against larger business models without the massive increase in overhead and capital often necessitated by traditional contact center solutions. Agent needs can be adjusted on the fly to allow rapid response capability through seasonal business upticks and slowdowns all year. 8x8’s virtual call center places all the utility of a global powerhouse in your hands for a fraction of the cost with the following features:
Unique Industry Solutions
Adherence to multiple compliance standards allows a variety of industries to enjoy the advantage of 8x8’s contact solutions, including:
We are quite happy with the 8x8 Contact Center overall. It is user-friendly, packed with features, and reasonably priced. In each of our offices, we use it for all of our telephone requirements, including retrieving call logs, forwarding calls to our answering service, and forwarding calls to external cell phones in case of an emergency. It's simple to contact customer service, and a sales representative always responds within a day. Although we mostly operate from the desktop account center, we have started using the phone app more and more as well. It is quite easy to use.
This software's customer support was atrocious. It always needed multiple logins for various apps and it was cumbersome. We choose to change to a new system after utilizing it for almost ten years. The business is now threatening to put us on collections unless we pay a $8,000 ransom to buy the remainder of our contract. We weren't informed when we first joined up that accepting the contract would commit us to a perpetual agreement that renews year and doesn't allow users to cancel, even if the service is subpar.
The Average Wheelhouse score for the Contact Center category is 7.7
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