Vonage vs. West Telecom: Which is Best? - Wheelhouse

Vonage vs. West Telecom: Which is Best?

Vonage vs. West Telecom Best Overall: Vonage

In our comparison of Vonage vs. West Telecom, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:
West Telecom Quick Info
WH Score:
7.9
Pricing Score:
7.5
Feature Score:
7.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month
West Telecom Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
West Telecom Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup

Pros & Cons

Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.
West Telecom Pros & Cons
Pros
    Cons

      Reviews

      Vonage Reviews
      Top Favorable Review
      C
      Courtney
      Reviewed on Jul 2, 2021

      Magnificent app, highly recommended.

      We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

      No issues so far. We love it!

      Top Critical Review
      S
      Stacy
      Reviewed on Jul 2, 2021

      Regularly updates and has a nice layout.

      Poor call quality at times

      West Telecom Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Vonage Alternatives
      West Telecom Alternatives
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      Vonage vs. West Telecom: Detailed Comparison

      Vonage vs. West Telecom Top Ratings & Reviews: Vonage

      In our rating and review comparison of Vonage vs. West Telecom, Vonage has 71 user reviews and West Telecom has 0. The average star rating for Vonage is 4.33 while West Telecom has an average rating of 0.0. Vonage has more positive reviews than West Telecom. Comparing Vonage vs. West Telecom reviews, Vonage has stronger overall reviews.

      Vonage vs. West Telecom Best Features & Functionality: Vonage

      Vonage vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of Vonage vs. West Telecom, Vonage offers more of the most popular features and tools than West Telecom.

      Vonage vs. West Telecom Best Pricing: West Telecom

      In our pricing comparison of Vonage vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.

      Vonage vs. West Telecom Best Usability: Vonage

      Our comparison of Vonage vs. West Telecom shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but Vonage has the best scores overall for system usability.

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