VirtualPBX vs. West Telecom: Which is Best? - Wheelhouse

VirtualPBX vs. West Telecom: Which is Best?

VirtualPBX vs. West Telecom Best Overall: VirtualPBX

In our comparison of VirtualPBX vs. West Telecom, VirtualPBX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

VirtualPBX Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.6
Company Size:All Sizes
Platforms:
West Telecom Quick Info
WH Score:
7.9
Pricing Score:
7.5
Feature Score:
7.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

VirtualPBX Pricing
Starter
$9
per user / per month
Pro
$17
per user / per month
Ultra
$28
per user / per month
Contact Center
Contact Us
West Telecom Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

VirtualPBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
West Telecom Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID

Pros & Cons

VirtualPBX Pros & Cons
Pros
  • Excellent customer service, numerous features available.
Cons
  • Somewhat perplexing.
West Telecom Pros & Cons
Pros
    Cons

      Reviews

      VirtualPBX Reviews
      Top Favorable Review
      O
      Oleta
      Reviewed on Jul 2, 2021

      I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.

      Excellent customer service, numerous features available

      Quite perplexing initially to get things ported

      Top Critical Review
      R
      Roberto
      Reviewed on Jul 2, 2021

      Port in Toll free number to present system.

      Simpler to use, helpful customer service.

      Somewhat perplexing

      West Telecom Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      VirtualPBX Alternatives
      West Telecom Alternatives
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      VirtualPBX vs. West Telecom: Detailed Comparison

      VirtualPBX vs. West Telecom Top Ratings & Reviews: VirtualPBX

      In our rating and review comparison of VirtualPBX vs. West Telecom, VirtualPBX has 17 user reviews and West Telecom has 0. The average star rating for VirtualPBX is 4.94 while West Telecom has an average rating of 0.0. VirtualPBX has more positive reviews than West Telecom. Comparing VirtualPBX vs. West Telecom reviews, VirtualPBX has stronger overall reviews.

      VirtualPBX vs. West Telecom Best Features & Functionality: VirtualPBX

      VirtualPBX vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Conferencing Capabilities, Collaboration Tools, Customizable Items, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, After-Sales Service, Limits. In our feature comparison of VirtualPBX vs. West Telecom, VirtualPBX offers more of the most popular features and tools than West Telecom.

      VirtualPBX vs. West Telecom Best Pricing: West Telecom

      In our pricing comparison of VirtualPBX vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.

      VirtualPBX vs. West Telecom Best Usability: VirtualPBX

      Our comparison of VirtualPBX vs. West Telecom shows that VirtualPBX scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but VirtualPBX has the best scores overall for system usability.

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