In our comparison of RingCentral Contact Center vs. Sharpen, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
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In our rating and review comparison of RingCentral Contact Center vs. Sharpen, Sharpen has 7 user reviews and RingCentral Contact Center has 27. The average star rating for Sharpen is 4.71 while RingCentral Contact Center has an average rating of 4. Sharpen has more positive reviews than RingCentral Contact Center. Comparing RingCentral Contact Center vs. Sharpen reviews, Sharpen has stronger overall reviews.
RingCentral Contact Center vs. Sharpen both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Disaster Recovery, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of RingCentral Contact Center vs. Sharpen, Sharpen offers more of the most popular features and tools than RingCentral Contact Center.
In our pricing comparison of RingCentral Contact Center vs. Sharpen, Sharpen's pricing starts at $25/month and is more affordable compared to Sharpen's starting cost of $25/month.
Our comparison of RingCentral Contact Center vs. Sharpen shows that RingCentral Contact Center scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Sharpen scores higher in learning curve, but RingCentral Contact Center has the best scores overall for system usability.
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