In our comparison of OpenScape vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Because of this program's exceptional user-friendliness, my task of reaching out to contributors on behalf of my campus organization was considerably more effective. I cherished how simple it was to utilize, enabling me to communicate with others in a timely and efficient manner. To better meet our demands, the caller ID feature might be enhanced.
Easy to use, Fast and convenient calling
Caller ID capability needs to be better
N/A
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Because of this program's exceptional user-friendliness, my task of reaching out to contributors on behalf of my campus organization was considerably more effective. I cherished how simple it was to utilize, enabling me to communicate with others in a timely and efficient manner. To better meet our demands, the caller ID feature might be enhanced.
Easy to use, Fast and convenient calling
Caller ID capability needs to be better
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of OpenScape vs. VanillaSoft, VanillaSoft has 20 user reviews and OpenScape has 0. The average star rating for VanillaSoft is 4.85 while OpenScape has an average rating of 0.0. VanillaSoft has more positive reviews than OpenScape. Comparing OpenScape vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
OpenScape vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Supported Channels, Customizable Items, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of OpenScape vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than OpenScape.
In our pricing comparison of OpenScape vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of OpenScape vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. OpenScape scores higher in , but VanillaSoft has the best scores overall for system usability.
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