OpenScape

OpenScape

0 reviews

WH Score

6.0

Top OpenScape Features

What are the Best OpenScape Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Local Numbers
International Numbers
Toll-Free Numbers
Softphone

Call Management & Administration

Call Back
Voicemail
IVR

Call Routing Types

Skills-Based Routing
Team-Based Routing

Customer Management

Customer Profiling

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics

Supported Channels

Voice
Chat/IM
Email
Social Media

Language & Speech

Speech-to-Text
Speech Recognition

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Multiple Location Management
Agent Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

Limits

User Limit

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